Please use our return portal here to submit your return request to the link above or submit your return request here. Upon receiving your request we will email you all the information, including instructions with your RMA (Return Authorization Number) to return your item(s) to us.
Our return policy is effective for 30 days from the date of delivery. This can be for any reason, from you not liking it to it being the wrong size.
If an item arrives missing, damaged, defective or sent incorrectly, please contact us within 48 hours upon delivery. If we are notified after this time frame, we will be unable to process your request. The next steps is you must contact the manufacturer about defective or damaged merchandise.
We do not process exchanges due to the ever-changing inventory and pricing differences of sizes. You will need to place the order yourself through your account online. If you need help placing the order, we can help you with the new order.
You may not use an expired coupon on your new order, regardless of discount or coupon you received on your original order. You may use any non-expired coupon on your new order.
Anything that is non-sellable, has any amount of dog hair on it, has been worn, altered, tags removed, original packaging torn or missing, damaged by you or your dog, any sort of smell or stain will be rejected.
You may not return something that is unapproved regardless of the reason. We need to hear from you first. Non approved returns will be refused. You must put the authorization # on the outside of the box when you return the item(s).
You are responsible for return shipping charges and we are not responsible for any packages received by us that are damaged in transit, or simply do not make it to our facility. We leave it up to you on which courier to use but do recommend something that has tracking. We must receive your return within 15 days of issuing your authorization.
Please make sure to read our item descriptions carefully. It is your responsibility to order the correct item, size, and color, and to enter your shipping information correctly. Any item that arrives with a different quality or at a different address due to your own error will not qualify for a return.
Please bear in mind that the color of product photos may be slightly different from the actual items due to lighting and monitor display settings.
We ship the exact item(s) that you select at time of purchase.
Please note that once orders are placed, we cannot cancel or change orders. We are here to help in many ways, if you need any assistance, please contact us prior to placing your order.
Please be sure to use the sizing chart on the product's page or call us directly before placing an order for questions regarding sizing. Note that all designers and brands vary in sizing. Returns can be easily alleviated this way.
Once we receive your return, please allow us 3-7 business days to process returns in which we receive them.
All returns are for store credit only. Your return credit will be less than any shipping, coupon, or discount received. We will notify you by email when it’s complete. The email you receive for your Store Credit will have a code. Please input this code in our checkout process. Customer Support is unable to add your store credit manually, we apologize for this inconvenience. We are also unable to refund store credits that have been issued.
Sometimes we will need to implement a restocking fee depending on the item and we will let you know if the item(s) you’re returning will incur a restocking fee of 20%. We will let you know this prior to returning an order.
NON RETURNABLE ITEMS
Seasonal or Holiday Items
Super Sale Items (Clearance Items)
All Blowout Sale Items (Wooflink, Susan Lanci, or Ruff Ruff Couture)
Special/Customer Order Items
All items indicating they are non returnable within their description.
DUE TO HYGIENIC REASONS WE CANNOT RETURN THE FOLLOWING:
Bedding - Any Sort
Treats - Any Sort, including cakes, treats, supplements, etc.
Stairs or Steps
Feeders, Bowls, Treat Jars, etc.
Toys - Posh Puppy Boutique cannot guarantee the longevity of any toy.
Potty Training Products- this includes Panties, diapers, belly bands, Potty Pads, or Fake Grass
STORE CREDITS & GIFT CERTIFICATES
Customer Support is unable to add your store credit manually on any orders, we apologize for this inconvenience.
Gift Cards and Gift Certificates cannot be exchanged or returned for cash, credit, or check. Gift Cards and Gift Certificates for Posh Puppy Boutique are only valid on PoshPuppyBoutique.com or in our local boutique.
Store Credit and Gift Certificates expire after 1 year of issue date.
Please note all Returns are for Store Credit only.