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Please be sure to use the sizing chart on the product's page or call us directly before placing an order for questions regarding sizing.
Returns can be easily alleviated this way.

Please check the sizing charts accordingly as all designers and brands vary in sizing


Please, note that we cannot cancel an order once it has been placed.


Return Policy

At The Posh Puppy Boutique, our biggest goal is to well serve our fabulously loyal customers. If you're not completely satisfied with your order, we will do everything we can to try and make it better!

Please look over your order as soon as you get it in your hands. If you think that you've received a defective item, contact our customer service team within 3 business days of receipt of your order. If you were sent incorrect items or are missing items from your order, please contact customer service team as soon as possible so we can get that mishap sorted out for you!


Changing or Cancelling Your Order

We apologize but we cannot change or cancel an order once it has been placed due to automated inventory and warehouse shipping ques.


Return Policy

We know that ordering things online can be a gamble since you can’t touch the items or try anything on, and because of that we try our best to be very return-friendly. However, as in life, there are certain rules that must be followed so that we can help you out!

Here is a simple run-down of the rules and procedures for returns:

  • Items can be returned for store credit ONLY, issued in the form of a store gift certificate card sent via email. We cannot issue refunds.
  • All returns must be received within 30 days* of the date that we ship out your order.
  • Anything purchased with any form of personalization is a FINAL SALE and is not eligible for return.
  • Anything purchased at from our “Super Sale” Category are not eligible for return.
  • Returned items must remain un-washed and unworn, and free of any dog hair.
  • Include your return form sent to you with your RMA #
  • Shipping is non-refundable, unless there was a mistake on our end.
  • Please allow our team 5-7 business days to process your return once it is received at our warehouse.

*Please allow 5-10 days for package transit. This will ensure that we receive your return within the 30 day window.


There are some items that are not eligible for returns.

· Beds and bedding

· Carriers

· Shoes/Sandals or any footwear

· Treats

· Toys

· Bowls

· Sports items

· Any Holiday Themed Items

· Custom items (Personalize and/or made when ordered)

· Anything not in original packaging or tags removed

· Specific items mentioned on the actual product page of item, these can vary.

*Please note that our return policy applies to both domestic and international orders.


Exchanges

We do apologize but due to our ever changing inventory we cannot process exchanges. You are welcome to re-buy the item with your credit if it is still available.


Hassle-Free Returns

We’ve worked really hard to try and make the returns process as simple as we can to keep you from pulling your hair out. (Trust us, we’ve been there!) We’ve spelled out the process below so that you’ll know just what to expect.

All we need you to do is fill out the return form included with your order and slip it into the package with your original receipt and the item you are returning. We’ll take it from there! Don’t forget that your original shipping cost is non-refundable.

Once we get your shipment at our warehouse, The Posh Girls will unpack it and put all your information into the system as quickly as they can! Even though they’re the fastest returns gals we’ve ever seen, please allow 5 to 7 business days for your gift card to be issued via email. The automated email will be sent to the email address used to place the order – we cannot change this!


Gift Certificates (Store Credit)

Here are a few things to remember about your store credit issued in the form of a gift certificate/store credit and will be sent via email. If we missed anything just drop us a line at cs@poshpuppyboutique.com!

  • If you have your eye on that must-have carrier, and it’s a little more than your gift card is worth, an additional form of payment will be required at checkout.
  • Gift card codes and store credit codes will expire ONE YEAR from the date issued.
  • Your use of the Gift Card constitutes your agreement to our Terms & Conditions