Please be sure to use the sizing chart on the product's page or call us directly before placing an order for questions regarding sizing.
Returns can be easily alleviated this way.
Please check the sizing charts accordingly as all designers and
brands vary in sizing
Please, note that we cannot cancel an order once it has been placed.
At The Posh Puppy Boutique, our
biggest goal is to well serve our fabulously loyal customers. If you're not
completely satisfied with your order, we will do everything we can to try and
make it better!
Please look over your order as soon
as you get it in your hands. If you think that you've received a defective
item, contact our customer service team within 3 business days of receipt of
your order. If you were sent incorrect items or are missing items from your
order, please contact customer service team as soon as possible so we can get
that mishap sorted out for you!
or Cancelling Your Order
We apologize but we cannot change or
cancel an order once it has been placed due to automated inventory and
warehouse shipping ques.
We know that ordering things online
can be a gamble since you can’t touch the items or try anything on, and because
of that we try our best to be very return-friendly. However, as in life, there
are certain rules that must be followed so that we can help you out!
Here is a simple run-down of the
rules and procedures for returns:
- Items can be returned for store credit ONLY, issued in the form of a store
gift certificate card sent via email. We cannot issue refunds.
- All returns must be received within 30 days* of the
date that we ship out your order.
- Anything purchased with any form of personalization is
a FINAL SALE and is not eligible for return.
- Anything purchased at from our “Super Sale” Category
are not eligible for return.
- Returned items must remain un-washed and unworn, and
free of any dog hair.
- Include your return form sent to you with your RMA #
- Shipping is non-refundable, unless there was a mistake
on our end.
- Please allow our team 5-7 business days to process your
return once it is received at our warehouse.
*Please allow 5-10 days for package
transit. This will ensure that we receive your return within the 30 day window.
There are some items that
are not eligible for returns.
· Beds and bedding
· Shoes/Sandals or any footwear
· Sports items
· Any Holiday Themed Items
· Custom items (Personalize and/or made when ordered)
· Anything not in original packaging or tags removed
· Specific items mentioned on the actual product page of item, these
note that our return policy applies to both domestic and international orders.
We do apologize but due to our ever
changing inventory we cannot process exchanges.
You are welcome to re-buy the item with your credit if it is still
We’ve worked really hard to try and
make the returns process as simple as we can to keep you from pulling your hair
out. (Trust us, we’ve been there!) We’ve spelled out the process below so that
you’ll know just what to expect.
All we need you to do is fill out
the return form included with your order and slip it into the package with your
original receipt and the item you are returning. We’ll take it from there!
Don’t forget that your original shipping cost is non-refundable.
Once we get your shipment at our
warehouse, The Posh Girls will unpack it and put all your information into the
system as quickly as they can! Even though they’re the fastest returns gals
we’ve ever seen, please allow 5 to 7 business days for your gift card to be
issued via email. The automated email will be sent to the email address used to
place the order – we cannot change this!
Certificates (Store Credit)
Here are a few things to remember
about your store credit issued in the form of a gift certificate/store credit
and will be sent via email. If we missed anything just drop us a line at
- If you have your eye on that must-have carrier, and
it’s a little more than your gift card is worth, an additional form of
payment will be required at checkout.
- Gift card codes and store credit codes will expire ONE YEAR from the date issued.
- Your use of the Gift Card
constitutes your agreement to our Terms & Conditions