Return Policy

Return Timeframe

• Returns are accepted within 30 days of delivery for items that do not meet your expectations or sizing needs, provided all items qualify for return.

• Items arriving damaged, defective, or incorrect must be reported within 48 hours of delivery. Claims reported after this period may require direct contact with the manufacturer.

Exchanges

Due to fluctuating inventory and designer pricing, direct exchanges are not available.

• Please place a new order through your account.

• Our team is available to assist you with the ordering process.

• Expired promotional codes cannot be applied to new orders; however, valid, unexpired codes may be used.

Return Eligibility

To maintain our boutique quality standards, returned items must meet the following criteria:

• Unused and unworn, free from pet hair, odors, and stains

• In original packaging with all tags attached

• Pre-approved through our returns portal

Items returned without prior approval will be refused and may incur return shipping costs to the customer.

Customer Responsibilities

• Return shipping costs are the responsibility of the customer. We recommend using a carrier that provides tracking.

• Approved returns must be received within 15 days of RMA authorization.

• We encourage reviewing size charts before purchase, as designer sizing may vary. Our team is available to answer sizing questions prior to ordering.

• Product photography may vary slightly in color depending on lighting and monitor display settings.

Return Processing and Store Credit

• Return processing takes 3 to 7 business days from receipt.

• All returns are issued as store credit only, less shipping, discounts, and applied promotional codes.

• Store credit is sent via email with a code for use at checkout.

• Credits remain valid for one year from the issue date.

• Some returns may be subject to a 20% restocking fee. You will be notified before processing.

Non-Returnable Items

For health and safety reasons, the following items cannot be returned:

• Beds, blankets, and bedding (subject to 20% restocking fee if applicable)

• Food items, treats, supplements, and cakes

• Carriers, stairs, steps, bowls, feeders, and treat containers

• Toys (durability cannot be guaranteed)

• Potty training products including training pants, diapers, belly bands, pads, and grass patches

• Holiday and seasonal merchandise

• Costumes

• Clearance and final-sale items

• Personalized and custom orders

• Products marked as non-returnable in their product description

• Dog Toy Durability Notice: As a boutique retailer, we carefully select toys that are fun, safe, and well-made. However, toy longevity depends on variables outside our control, including your dog's size, strength, chewing habits, play style, and frequency of use. We cannot guarantee how long any toy will withstand play. For safety, we recommend supervised play and regular inspection. Due to these factors, used dog toys are not eligible for returns, exchanges, or refunds.

Gift Cards and Certificates

• Cannot be returned, exchanged, or redeemed for cash.

• Valid for use at PoshPuppyBoutique.com and our physical boutique.

• Expire one year from the date of issue.

Redo Protection at Checkout

For additional protection, add Redo coverage at checkout:

• Return shipping label provided at no cost.

• Return for store credit, exchange, or refund at no charge. Please note that not all items are returnable; see above for approved categories. Redo also covers claims for missing packages.

• Without Redo, returns are still available; however, return shipping costs are your responsibility.

At Posh Puppy Boutique, we are committed to ensuring your shopping experience is seamless. If you have questions about returns, sizing, or product details, please contact us before placing your order. We are here to help.