You are here: Dog Boutique > Return Policy



Please be sure to use the sizing chart on the product's page or call us directly before placing an order for questions regarding sizing.
Returns can be easily alleviated this way.

Please check the sizing charts accordingly as all designers and brands vary in sizing



Return Policy

At The Posh Puppy Boutique, our biggest goal is to well serve our fabulously loyal customers.

If you're not completely satisfied with your order,

we will do everything we can to try and make it better!

Please, note that we cannot cancel an order once it has been placed.

NO REFUNDS ISSUED - STORE CREDITS ONLY

Requests must be made within 7 days of delivery by tracking

Here is a simple run-down of the rules and procedures for returns:

1. Email the returns department within 7 days of your receipt of the item to returns@poshpuppyboutique.com

2. Receive a RMA (Return Merchandise Authorization) from us

3. Mail (postmarked) back to us within 7 days of you receiving the RMA number

4. Do not return anything back to us without the RMA number

5. Receive your store credit to shop again!

Items not eligible to be returned:

· Beds and bedding

· Carriers

· Treats

· Toys

· Bowls

· Sports items

· Custom items (Personalize and/or made when ordered)

· Anything not in original packaging or tags removed

· Specific items mentioned on the actual product page of item, these can vary.

We reserve the right to refuse a refund or exchange if the conditions below are not met:

  • Return authorization was not granted
  • Items have been worn, used, washed and/or altered.
  • Items are not returned in original packaging.
  • Items do not have original tags.
  • Packaged goods are not returned unopened and in new, resell-able condition
  • Items contain any pet residue (hair, smell, stains, etc.)

Did you receive a defective or incorrect item?

Email Customer Service at cs@poshpuppyboutique.com within 48 business hours and we will be happy to assist you!

We are here to help you so if you are wanting to order something that it non-returnable and are unsure about anything, please reach out to us and we’ll help you make the best choice!