I originally ordered this shirt in April and never received it. I contacted customer service and they promptly responded and tracked the order and it showed it had never left California. They contacted their shipping department and got another out to me within a few days and also emailed a gift card to me for my trouble. I received my order in the mail today. This was my second order from this store and both items are excellent quality and their customer service is amazing. I will continue to order. Thanks Again!