Many of the items we carry are shipped directly from the designer and many are made to order.
Please notice the approximate delivery time on each item detail page. We make every effort to ship items within 5-7 business days AFTER your order is placed. Normally items ship within 5-15 business days due to stock status and as some items are custom made to order and require additional time. If we discover that an item is not available, we will contact you as soon as possible. Please be sure your contact information is correct. You may receive your order in multiple shipments from multiple warehouses. The couriers we use are insured and traceable. During the holiday season, processing time can take up to 10 days.
We try to ship orders in full, in one shipment for your convenience. However, depending on the items ordered, multiple shipments may be required to fulfill your order. Sometimes orders can be delayed waiting for the full order to be filled and therefore shipped.
If you are needing an expedited shipment it's best to place your order and call us to inform us of your needs.
Posh Puppy Boutique typically uses USPS, but not limited to Fedex, UPS and other shipping methods. When your order is shipped partially or in full you will receive an email indicating it has shipped. We do not email out tracking numbers for security reasons but you can log into your account and view all tracking and track your package thru our website if tracking is indicated. Some packages tracking is not available until after the package has been delivered.
Posh Puppy Boutique is not responsible for incorrect addresses given, refused shipments or unclaimed shipments. We have NO control over mail delivery once it leaves our boutique so please check with the carrier if we show it shipped and you have not received it.
In order to simplify our shipping costs, we have implemented a flat rate shipping cost of $7.95* for most orders. Please refer to the following shipping table to determine the cost to ship your item. Please note that heavier items (ie: carriers, blankets, beds, furniture, bowls/feeders, etc.) may incur an additional cost and are not included in the free shipping rate. The rate will be shown at check out or on the item detail page. *Shipping costs are calculated AFTER all discounts have been applied to your cart at check out.
Also, if you are an International customer, please be aware that additional shipping costs will apply. Shipping cost will be shown at check out BEFORE you pay so you will know exactly what they are. If the item is large or oversized we will notify you if additional shipping costs will be incurred, but this is not normally the case. You can also email us for a shipping quote. All international orders will be shipped with insurance and tracking. Customer is responsible for any taxes or duty charges. International orders may require additional processing time because of shipping all in one package verses from multiple warehouses.
*Free shipping is not available to international customers AND some items do not qualify due to size and weight, such as carriers, beds and furniture etc. If you have any questions regarding shipping costs please email us.
In Store Pick-up
Customers who choose to pick their order up from our local store can choose that option at check out. When your order is ready for pickup you will be notified. However, orders must be picked up within 72 business hours or they will be shipped and shipping charges will be applied. Please review our store hours for pick up. Thank you for your understanding.
Flat Rate Shipping cost of $7.95 per order*
FREE USA SHIPPING ON ORDERS OVER $100*
*Larger items, such as carriers, beds, blankets, cuddle cups, etc. do not qualify.
Most bowls and or treats/cakes do not qualify due to special packaging to ensure a safe shipment.