At PoshPuppyBoutique.com, we take pride in complete satisfaction, offering quality products with your furry friend in mind.
We want you and your pet to be absolutely happy with your purchase.
We do not offer refunds, store credit or exchanges only. No Exceptions.
Please be sure to use the sizing chart on the product's page or call us directly before placing an order for questions regarding sizing.
Returns can be easily alleviated this way.
You will receive a store credit upon receiving your return as long as return conditions are met as shown below.
At that time you will receive a store credit via email to shop for the items you would like at that time.
Due to ever changing inventory exchanges via mail are not able to be processed.
Returns and Exchanges:
Please note that we cannot cancel an order once it has been placed. If you wish to exchange your merchandise, please see our policy below.
Items not allowed for return:
Returns will not be made on the following items:
Also, due to health regulations we also may not allow returns on beds, bowls/feeders, carriers, blankets, belly bands, diapers and toys.
- Personalized items
- Special order items
- Seasonal items
- Grooming products
- Pet steps/covers
- Sale, clearance or discontinued items.
If you received free shipping (orders over $100 shipped to the USA or a free
shipping promotion) on your order and later decide to return part of that order
we will issue a credit less the flat rate shipping fee of $6.95.
A 20% restocking fee may be applied at the discretion of management. The first
exchange will not incur any restocking fees. However, a 20% restocking fee will
be applied to any subsequent exchange from the original order.
We reserve the right to refuse a refund or exchange if the conditions below are not met:
- Items have been worn, used, washed and/or altered.
- Items are not returned in original packaging.
- Items do not have original tags.
- Packaged goods are not returned unopened and in new, resell-able condition
- Items contain any pet residue (hair, smell, stains, etc.)
- Returned without a receipt.
- Returned after 30 days of purchase
If an item arrives to you and is damaged in any way, you must contact us within 48 hours of receiving the defective merchandise. Please, be prepared to supply an order number, date and item number when contacting us. We may ask for a photo of the defective merchandise, if necessary.
Instructions for Returns:
Please include the following in your email:
Date of Purchase
Your complete name and shipping address
Refunds will not be made. No exceptions.
Upon receiving your email, we will email you the Return Merchandise Authorization Number (RMA) along with a return form for you to fill out to include in your return to us.
No exchange will be processed unless the form is completely filled out. If the form is not filled out, you will receive a notification of applied store credit. A return address will also be included. The RMA is good for seven (7) business days from email sent from Posh Puppy Boutique. DO NOT send items back to Posh Puppy Boutique without the RMA Number on your package or your return may be refused and/or subject to a 20% restocking fee. Once we receive the merchandise and confirm that it is unused and in itís original condition and we will issue a store credit. An email will be sent to you regarding your new order number for the exchanged item or the applied store credit.
Please note: Customer is responsible for ALL shipping costs, which includes shipping any item back to us, and the shipping of a reorder.
Please allow up to seven (7) business days for processing returns after we have received your return.