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We make every effort to ensure that you are completely satisfied with your purchase. We have found that most returns can be avoided by proper measurement. We have several sizing charts throughout this site to guide you. If you have any questions, please feel free to contact us and we will be happy to help you find just the right size for your pet.
If you receive your order and are dissatisfied, please email us within 7 days from delivery and we will be happy to assist you. Any item returned to us must be in its original, unused condition. It must have tags attached and must contain all original documents, boxes, etc.
Posh Puppy Boutique will accept returns for exchange or merchandise credit ONLY. Merchandise credit will expire 1 year from date of purchase. We do NOT offer refunds, only exchanges, no exceptions.
We CANNOT cancel an order once it's been placed. If you wish to exchange it after you received it please review the policy.
Please note that due to strict health regulations, pet steps, pet beds, carriers, car seats, blankets, toys, feeders/bowls, treats/bakery, shoes and carriers cannot be exchanged or returned. In addition to the items mentioned. We encourage you to take the time to measure your crate. Crate covers and mats cannot be exchanged or returned.
For holiday dog clothing and accessories, including but not limited to wedding apparel and Halloween costumes we do not accept returns or exchanges.
Restocking Fee-
All items are subject to a 20% restocking fee. Please double check sizing and measurements. As human designer are, not all designers or dogs are created equally.
Please note the following guidelines when requesting an exchange or merchandise credit:
- Send us an email within 7 days of receipt of your item, including invoice number, date of purchase and item number. Also, note if you wish to exchange for another item or if you would like a store credit.
- Upon receipt of your email, we will issue a RMA (Return Merchandise Authorization)number. DO NOT ship items back to us without this number. We will ask you to package your unused item carefully back into its original packaging, including tags, instructions, boxes, etc. We will provide you with the address to our receiving department and ask that you send it via UPS or Fed-Ex, so we will have tracking information. You will be responsible for all shipping costs (both cost to ship back to us and cost to re-ship your replacement item). We must receive the item postmarked within the 7 days from date of issue you the RMA number.
- Once we receive the merchandise and confirm that it is unused and in original packaging, we will either exchange or issue a store credit. An email will be sent to you upon receipt for your records. We reserve the right to refuse items that have been used or missing tags, boxes, etc.
- If you receive an item that is damaged, please contact us within 48 hours. Include order number, date, item number and describe the defective merchandise.
- If you do not receive your merchandise within 30 days of your original order, please contact us.
- We will accept a return or exchange once per item. If you need to return an item more than once, a $10.00 fee will apply.
- No returns or exchanges on Sale, Clearance, Personalized, Discontinued or “sale” items and "deal of the day" items.
- Heavy, oversized items may be charged additional restocking fees.
- Please allow additional time for exchanges. Some items are shipped from the designer or special ordered at the time of purchase.
- Please be sure that you provide us with the correct mailing address at the time of order. If items have to be re-shipped because they were refused or unclaimed due to insufficient address provided by you, then you will be billed shipping costs.
We strive to provide excellent customer service and if you have any questions, please feel free to contact us.
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