Returns/Exchanges:
We make every effort to ensure that you
are completely satisfied with your purchase. We have found that most
returns can be avoided by proper measurement. We have several sizing
charts throughout this site to guide you. If you have any questions,
please feel free to contact us and we will be happy to help you find just the
right size for your pet.
If you receive your order and are dissatisfied, please
notify us within 7 days of receiving your merchandise and we will be happy
to assist you.
If you receive an item that is damaged,
please contact us within 48 hours. Include order number, date, and item
number and describe the defective merchandise. We may ask that you provide us
with a photo of the damaged item. RETURN
POLICY:
We CANNOT cancel an order once it's been placed. If
you wish to exchange it after you received it please review the policy.
Posh Puppy Boutique will accept returns for exchange or
merchandise credit ONLY. Merchandise credit will expire 1 year from date
of purchase. We do NOT offer refunds, only exchanges, and no exceptions. Due to strict health regulations, pet steps/covers, pet
beds/mats, carriers, car seats, blankets, create covers (we encourage you
to take the time to measure your crate) toys, feeders/bowls, treats/bakery, all
shoes and all carriers cannot
be exchanged or returned. Also, all hand-made items. - All Holiday items, including wedding apparel and Halloween
costumes, Hand-made items cannot be returned or exchanged.
- No
returns or exchanges on Jewelry, Grooming products, Sale, Clearance, Personalized, Discontinued or “sale”
items and "deal of the day" items.
Instructions
for Returns:
· Send us an email at returns@poshpuppyboutique.com within 7
days of receipt of your item, including order number, date of purchase and item
number. Also, note if you wish to exchange for another item or if you
would like a store credit. You can login to our website and view your order history for
this info. - Upon receipt of your email, we will email you the
RMA#(Return Merchandise Authorization number) along with a return/exchange
form including the return address to our returns department. The RMA# is good for 7 business days.
- DO NOT ship items back to us without this
number or your package may be refused and or subject to a 20% restocking fee.
- Customer is responsible for all shipping costs (both cost to ship back to us and cost to
re-ship your replacement item for exchanges).
- Once we receive the merchandise and confirm that it is
unused and in original condition we will either exchange or issue a store
credit. An email will be sent to you upon receipt for your records.
We reserve the right to refuse items that have been used or
missing tags, boxes, etc
Please be sure that you provide us with the correct mailing
address at the time of new order. If items have to be re-shipped because
they were refused or unclaimed due to insufficient address provided by you,
then you will be billed shipping costs.
Please allow up to 7 business days for processing returns
after we have received your return.
We strive to provide excellent customer
service and if you have any questions, please feel free to contact us at
888-837-5230 if you have any questions or concerns. |
